Frequently Asked Questions
Everything you need to know about shopping with Dreame Home Air.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes between 3-7 business days depending on your location within the country.
How can I track my order once it has been placed?
Once your order ships, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for home goods?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Dreame Home Air accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Do you offer warranties on electronic appliances?
Yes, all our home appliances come with a standard 1-year manufacturer warranty that covers any defects in materials or workmanship under normal use.
Can I modify or cancel my order after it is placed?
Orders can be modified or canceled within 2 hours of placement. After this window, the order is sent to our fulfillment center and can no longer be changed.